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Issues with some Online Payments

Issues with some Online Payments
6 July, 2021

We are investigating some issues that customers have seen with 3D secure V2 payments. 3D secure is a fraud prevention system that protects you from unauthorised online use of your Visa Debit card.

Most customers are able to complete their ticket purchases online but some customers have been in touch to say that their payments are being declined. This is potentially due to the fact the individual customers will have to switch on 3D secure payments with their bank. 

Our Technical support in Ticketsolve is working to restore services as soon as possible and is continuing to test potential solutions. We will keep you updated as to how these tests are progressing. Thank you to our valued customers who alerted us to this issue.

If you experience any problems with our online booking service please chat to our Box Office team.
Our Box Office reception is open Wednesdays to Fridays 10am - 2pm. Please pop in to discuss your ticket requirements or telephone 0719161518. 
Alternatively outside of these times you can call 087 137 1018.

Thank you for your patience as we work with Ticketsolve to remedy this issue.

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