book online or call 071 9161518

Attending an event at the Hawk’s Well 

 

What to Wear

We know that some people worry about what to wear to the theatre, and the answer is… whatever you like! Whilst some people like to dress up in their very best clothes to enjoy a special night out at the theatre, you’ll find equally as many in jeans and casual clothes.

Arriving

It is best to aim to arrive about a half an hour before the performance starts. This will give you time to collect your booked tickets, buy any pre-performance drinks or programmes that you may require and generally get comfortable before the curtain goes up.

The time on your ticket refers to the time when the performance begins, as opposed to when you should arrive at the theatre. It is always important to check the starting time on your ticket.

If you intend to drive to the Hawk’s Well, then it may be wise to give yourself extra time in order to find a parking space. Parking is available in the Cathedral car-park, at a charge of €3.

Buying Tickets

The Hawk’s Well provides a 24 hour online booking facility. Click here to see theatre layout and view the selection of seats available.

There is a €1 charge per ticket. This is to cover security and bank fees associated with online card purchases.

You can buy your tickets at the Box Office in person. You will be able to pay by cash, cheque, credit card or laser card.

You can also book your tickets by phone. Our Box Office number is 071-916 1518. You will need to have your credit card or laser card details ready before you ring and Box Office staff can advise you on where to sit.

You can also wait and buy your tickets on the night of a performance. However, this does not guarantee that you will get a good seat or, if it is a popular production you may not get a seat at all!

It is also useful to note when booking your ticket that concession prices are often (although not always) available for group bookings over ten people, full-time students and Senior Citizens.

Hawk’s Well Database

When you book tickets for a show at the Hawk’s Well, you will be asked to leave your contact details – name, address, phone number and email address, if possible. We need to retain your contact details on our database in the unlikely event that a show is cancelled and we need to get in touch with you. In addition by leaving your email address we can send you updates on what shows are coming to the theatre and send you details of any special offers we have. If you do not wish to leave your email address, we will need to at least record your phone number. Your personal details will never be passed on to a third party.

Programmes

Many shows at the Hawk’s Well have an accompanying programme available to purchase. Programmes are available from the Box Office staff or from a merchandise table in the foyer.

Theatre Bar

The Hawk’s Well has a fully licensed theatre bar, which serves a wide selection of refreshments before and after the performance, as well as during the interval. Interval drinks can be ordered in advance, which is a great way to avoid the queues! The Hawk’s Well theatre bar opens at 7.30pm on performance nights and remains open during the interval and for a half hour after performances.

Interval

Most performances have an interval of about 15 minutes partway through the show, where you can get a drink, have a comfort break or simply remain in your seat and read your programme. If you would like to pre-order a drink to avoid queuing in the interval, please ask at the bar before the show.

Theatre Etiquette

Mobile phones should be switched off well in advance so as not to make your visit to the theatre an unwelcome one!

Theatre regulation states that latecomers will not be admitted into the auditorium until a suitable break, or the interval so as not to distract the performers or other audience members. We will do our best to accommodate you.

Cameras (including mobile phones with cameras), video and tape recorders are strictly prohibited in the auditorium and smoking is not permitted except in designated smoking areas (outside the theatre).

Once you have taken your seats in the auditorium you are advised to remain in them until the interval as you will not be allowed back in until a suitable break in the performance - so make sure you are comfortable and have everything you need before the curtain rises. The interval will usually be 15 minutes long, but you will be told exactly how long in the pre-performance announcement.

Children are welcome to attend the theatre, but it is important that they know what behaviour is expected of them. Although the performance tends to be exciting and enjoyable, noise from the audience can be very distracting for the performers, so children will be expected to sit quietly in their seats during the performance. It is worth asking the Box Office's advice as to whether the performance is suitable for children and to see if there are any matinee (afternoon) performances available. Children and young adults under the age of 16 must be accompanied by an adult at all times.

Where to Sit

The Hawk’s Well Theatre has 340 seats. All shows at the Hawk’s Well have allocated seating, so when you book your tickets, you will be given a certain seat. There are ushers on hand to direct you to your seat.

Online visual guide to help visitors with A.S.D.

Visual guides are used to help enable individuals with autism understand the social situations expected when attending an event at the Hawk's Well. The visual guide provides the individual with a short description about what to expect and why. Please click here to download guide

Further Information

If you have any further questions, please don't hesitate to call the Box Office: 071 916 1518